Customer Care

These terms and conditions and your use of this website are governed by Scottish law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

Before you place an order, if you have any questions or queries concerning these terms & conditions, please do not hesitate to contact us by email on douglas@hebrideanfoodcompany.com.

All prices on this site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).

Delivery Policy & Terms

We will notify you if your goods are not able to be despatched within the agreed timescale for any reason. The costs for delivery are shown depending on shipping destination and delivery service selected. Any delivery times quoted are best estimates, based on availability and normal delivery time. In the event of a delivery not being delivered within the quoted time, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.

Prices, Description & availability of goods

Prices and availability of goods are subject to change without notice. However the customer will only pay the price of goods at the time of purchase. Some prices where are shown are based on weight, and may be subject to variation depending on the exact weight of an individual product. We will always do our very best to achieve exact weights, however due to items being cut by hand we cannot guarantee precise weights.

Where items are temporarily out of stock we will contact you so that you may choose between a refund on the item, receiving it when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Payment

All of our online payments will be processed through SagePay – a PCI/DSS Level 1 payment service provider. We use Sagepay to ensure the highest possible level of security and fraud protection available for all of our customers. We currently accept all of the major credit & debit cards, including American Express. All transactions are shown in pounds sterling (£).

Complaints

Should you have any form of complaint regarding any service or product that you have received from Hebridean Food Company, please email us at douglas@hebrideanfoodcompany.com. We will always aim to acknowledge complaints within 3 working days. If you wish to write, please send all post to: Hebridean Food Company, Ronay 7 Kallin, Grimsay, Isle of North Uist, Western Isles, HS6 5HY.

Cancellation/Returns

We offer an 'unconditional guarantee' as we want you to be totally satisfied with every item you receive from The Hebridean Food Company. If however you are unsatisfied with a product, please do contact us and we will resolve the matter either through a refund or replacement, at our discretion.

You have the right to cancel any order made, unless the order has already been despatched in which case we will be unable to cancel the order.

The Hebridean Farm Shop Ltd, trading as The Hebridean Food Company reserve the right to offer conditions on refunds based on quality reasons. We may ask for you to provide evidence of any quality issue, and may make arrangements for these items to be collected or returned to us. Failure to provide evidence, or make such items available for return, could compromise your ability to have a refund. All refunds are at the company's discretion. All refunds will be processed within 10 working days of an agreed refund amount.

Copyright & Trademark

The Hebridean Farm Shop Ltd, trading as The Hebridean Food Company reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & text written) and otherwise as produced. Any infringement, whether by the replication of photographs or the repetition and/or plagiarism of print, will not be tolerated and The Hebridean Farm Shop Ltd reserve the right to raise legal proceedings to protect its commercial interests.

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